India Market Client Support Specialist
Due to business expansion, we are looking for an experienced, motivated and energetic person to fill up the position of “India Market Client Support Specialist”.
We are providers of one of the best online services in the Forex market since 2007. Our company is authorized and regulated by the FSC and operates under major brand names of “Forex4you” and “Share4you”. The company has a strong international presence and is expanding its geography and volume of operations continuously.
Long-term sincere and transparent communication with our partners and clients is what we regard as of paramount importance. We are guided by the following core values: honesty, competence, innovation, international mind-set, and long-term partnership.
We are a team of professionals whose eyes are burning with enthusiasm every day.
WHAT WE NEED
- To handle all incoming documents to verify the identity of customers according to the job procedures;
- To handle all incoming/outgoing customer calls;
- To handle all customer inquiries;
- To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback);
- To address customers in friendly and respectful manner according to the general principles of ethics.
WHAT WE ARE LOOKING FOR
- Fluently speaking in English, Hindi and Marathi;
- Preferably Junior Executive specialized in Customer Service or equivalent;
- Able to work on rotation basis;
- High self-confidence, convincing, sales skills, flexibility;
- Strong personality able to work independently and without close supervision.
- Competitive salary;
- Bonus from results achieved;
- Friendly team and convenient office;
- Possibility to participate in office events, team buildings.