Complaints

Report your specific case

In order to make sure that your complaint can be investigated and resolved as quickly as possible, please make sure you provide all the required information. We usually acknowledge receipt of your complaint within 2 business days and you can normally expect a resolution of your complaint within 15 business days.


High standard of service

E-Global Trade & Finance Group, Inc is committed to providing a high standard of service to all our clients on every occasion. However if arises a situation when the client reasonably believes that E-Global Trade & Finance Group, Inc as a result of any action or failure to act may not meet client’s expectation, the client has the right to file a complaint about any aspect of the service provided by E-Global Trade & Finance Group, Inc.

E-Global Trade & Finance Group, Inc will review client’s claim for the best solution to bring client satisfaction with the service. The client will receive a response with details of the actions company is proposing or has taken within 15 business days.

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